Terms and conditions
Terms and conditions of use
What you are buying, what we guarantee, and what we do not guarantee. Written to be read once, before paying, not discovered on the day of a dispute.
This translation is provided for information only; the French version is legally binding.
Purpose
Gestorent is a web application for property management intended for private Swiss landlords who manage their own properties. These terms govern its use; creating an account constitutes acceptance.
What Gestorent is not, and it is better said here than elsewhere: neither accounting software, nor a managing agency, nor legal advice. The application prepares documents (leases, rent-setting notices, charge settlements, inventories, reminders) from what you enter. Their content, accuracy and delivery remain your responsibility, including when a calculation is suggested to you.
Account and access
An account belongs to an organisation. You invite whoever you want to it, with the role and entity scope you decide; the access you grant commits your account.
You are responsible for the confidentiality of your password. The second factor is available to everyone and you can require it for your organisation; we recommend doing so.
We cannot change your password, change your sign-in address, or open a session in your place. This powerlessness is deliberate: it is what makes our support interventions harmless.
Availability and maintenance
We make no quantified availability commitment: no service level agreement is signed with our host, and announcing a percentage we could not keep would be a false promise.
Planned interventions fall within our host's maintenance windows: Monday to Tuesday night. Security fixes are applied without delay and communicated afterwards.
An interruption does not suspend your legal obligations towards your tenants: tenancy law deadlines run independently of the application.
Price and billing
Prices are stated in Swiss francs and billed monthly.
The publisher is not liable for value added tax: no tax is included in this price, and none is added to it. The price will not change on the day it becomes liable: the tax will be deducted from within the amount, never added on top. This is a commitment, not a consequence of the current tax regime.
The billed unit is the current letting: a lease in force. A vacant dwelling does not count; nor does a parking space let with a dwelling, to the same tenant: it follows the dwelling. The full scale (included per tier, marginal rate beyond) appears on the pricing page and in your account; it is authoritative.
Exceeding your tier's included amount closes no screen: a banner signals it, and the switch takes effect at the next cycle. We do not interrupt a service at the precise moment you are about to pay more.
Termination
No fixed-term commitment. You may cancel at any time, effective at the end of the current cycle; part-used months are not refunded.
A closed account is kept for 90 days and can be restored during that period. After that period, it is permanently erased; the encrypted backup copies disappear at the latest 12 months after that.
Before leaving, export your data: the application produces your entries, your instalments, your payments and your documents in machine-readable formats. Your files, for their part, have never left your drive.
We may suspend an account in the event of non-payment, or close it in the event of use clearly contrary to these terms. A suspension erases nothing.
Resale, sub-licensing and mandates
The right of use granted to you is personal to your organisation. Sub-licensing, reselling or making the application available to third parties for payment is prohibited outside a written partnership agreement.
What is expressly permitted: a professional agency may manage its mandators' accounts under mandate, at the tier provided for this purpose. It then enters into a data-processing agreement with us within the meaning of the FADP.
A mandate transfers no ownership. A mandator's account is their own: they are its holder, their data is recorded there from day one, and the agency accesses it without becoming its holder. As long as the mandate runs, the mandator's lettings are billed to their agency and they themselves do not pay a subscription.
The mandator may end the mandate at any time, from their own settings and without our involvement. The agency may do so as well. In both cases, the agency's access ceases immediately, the mandator's account remains intact, and nothing is deleted or moved: no reference number changes, and tenants' standing orders are not affected. The account once again becomes its own payer and then chooses its tier.
Files are never with us: they live on the drive connected to the account. If that drive is the agency's, the documents uploaded during the mandate are found there at its end; the application allows the mandator to copy them to their own drive as long as access is left to them, and shows how many remain. We cannot guarantee this access beyond what the agency grants us.
Screens made available to a mandator carry the wording "powered by Gestorent". There is no white-label option.
Your data and your tenants'
For your tenants' and applicants' data, you are responsible for processing and we act as processor on your behalf. It is your decisions (sending a reminder, producing a settlement, opening a letting) that trigger processing.
The list of our subcontractors, retention periods and your rights appear in the privacy statement, which forms an integral part of these terms.
AI reading of documents is disabled by default. It is only enabled by explicit consent from your organisation, and a change of provider reopens the question.
Liability
We are liable for damage caused by gross or intentional fault. Otherwise, our liability is limited to the amount you have paid us over the twelve months preceding the damaging event.
We are not liable for the consequences of data you have entered incorrectly, a document you have delivered without reviewing it, or a statutory deadline you have let pass. The application flags what it knows how to flag; it does not replace your own review.
Nor are we liable for the availability of the drive, the bank or the messaging service you connect: these are your accounts with third parties.
Changes to the terms
This page carries its last-updated date. A change affecting price, the scope of the service or the processing of your data is announced to you by e-mail before it takes effect, with sufficient notice to cancel if it does not suit you.
Applicable law and jurisdiction
These terms are governed by Swiss law, excluding conflict-of-law rules. Jurisdiction lies at the publisher's registered office, subject to the mandatory jurisdictions provided for by law, notably those of consumer law.
The registered office is stated above.
Last updated: 3 September 2026.